SHIPPING AND DELIVERY

1. Can I track my order?
Yes! You may track your orders via 'My Order' under 'My Account' after logged in. Tracking number will be provided to you once order is processed. Should you have further enquiries on your order, you may contact our customer service via 'Contact Us' form on our website.

2. How long is the delivery period?
All orders placed will be processed within 4 days (excludes Sunday and Public Holidays) from the date that order is confirmed.

3. Is there any delivery charge?
We offer free shipping within Singapore for orders above S$100. Any orders below S$100 will have a flat shipping fee of S$6.

4. Do you ship overseas?
At the moment, starthreesixty.com does not deliver internationally and orders are allowed for delivery within Singapore only.

5. Can I cancel my order?
As your order will be processed immediately, you will not be able to cancel your order once you have confirmed payment. For more assistance, you may contact our customer service via 'Contact Us' form on our website.

6. Can I change my ship-to address?
As your order will be processed immediately, you will not be able to change ship-to address once you have confirmed payment. For more assistance, you may contact our customer service via 'Contact Us' form on our website.

7. What should I do if I received the wrong or defective product?
If you have received the wrong or defective product, you may contact our customer service via 'Contact Us' form on our website.

8. What should I do if I am unable to receive the product at the time of delivery?
If you are unable to receive the product at the time of delivery, you will be able to reschedule for an redelivery with our courier.