FAQ

For all orders, we are only able to amend the billing/shipping address. You can’t amend the size/colour of the item(s); remove or add item(s); or change the payment mode.

Once your order has been placed successfully, you will not be able to cancel it.

If your order was not successfully placed, please check that the correct address, postal code and authentication code (if applicable) were used.

By creating an account, you will be able to:
1. Receive a 10% off when you sign up with us for the first time
2. Checkout faster by saving your address in your Address Book
3. View your order status and history under My Orders
4. Save your favourite items in your Wishlist
5. Receive the latest news on Promotions, New Arrivals and Online Exclusives

Head on over to the Sign Up page and fill in your particulars under Create An Account.

Enter your email address and password into the Log In field.

Sign in to your account, head to My Account. You can then edit/update your particulars.

Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.

Once you’ve signed into your account, you can view your order status in My Orders under My Account. Your order status is reflected next to your order number.

If you opt for guest checkout, you will not be able to view your order status.

For further assistance, please contact us at customecare@gigasport.com.my.

If you have received an incorrect/ missing / defective product, please email our customer service advisors at sg.support@starthreesixty.com and let the representative know the details of your order. They are available Monday through Friday from 9am to 6pm. They will then assist you further.

MBT technology is in the design of the sole. The benefits are the same for all models. The upper part is what varies, allowing a variety of uses to suit everybody, whether at work or at play.

The sole of MBT footwear is curved. The soft MBT Sensor in the heel lessens the impact on the joints and the skeletal system. The curve decreases flexion, creating a different motion on standing and walking, unlike what you see in conventional shoes.

MBT is physiological footwear: it does a lot more than conventional shoes. It is specifically designed to strengthen your body, help to prevent injury and in recovery or rehabilitation after injury. More than 15 years of research have gone into the MBT of today, which allows your body to adopt the ideal posture when you walk or stand and produces an improved quality of life.

To keep your MBT footwear in good condition you should:
- Clean them when they get dirty. Don’t let dirt dry on.
- Never wash them in the washing machine.
- Avoid contact with oils, acids and corrosive liquids.
- If your MBT footwear gets wet, dry them before putting them away or wearing them again.

MBT aims to help people all round the world to lead a healthier life. Walking in MBT everyday increases muscular activity, not only in your feet but throughout the body. MBT strengthens the principal muscles of the legs, feet and back. The result: you will be physically stronger just from using MBT in your everyday life. The result: you will be physically stronger just from using MBT in your everyday life.

The concept of MBT is based on is accepted by biomechanics institutions round the world and medical specialists who recommend its use for muscular-skeletal problems such as:
- Back, hip, leg and foot problems.
- Injuries to joints, ligaments, muscles and tendons.

If MBT is used as a secondary treatment, its use should be supervised by a qualified medical professional.

The most important thing is that you will feel different. Just from standing and walking in your MBTs: muscular activity will increase; your circulation and posture will improve. Plus, your legs and hips will be getting stronger and the impact on the joints in your back, knees and hips will decrease.

MBT dynamically changes impact through the foot, ensuring that your weight is evenly distributed across your foot from the moment your heel strikes the ground until your foot leaves the ground. It’s as if you were walking barefoot on a natural surface. Conventional shoes concentrate the impact in your heel and raise it across the foot, ending with the big toe leaving the ground, which causes a lot of pain for people with arthritis (a condition also knows as hallux rigidus or bunions).

Sciatica, or pain which radiates down the back of the leg, is generally a symptom of a back problem. Intense back pain generally affects people’s quality of life, although most people get better within 6 - 12 weeks. Activity helps to eliminate symptoms earlier, reduces chronic incapacity and reduces time in treatment. MBT also affects the angle of the trunk relative to the pelvis. MBT causes the lumbar spine to adopt the ideal position to take the load through the pelvis and the hips. MBT also helps to strengthen the lumbosacral musculature and recovery of the lower part of the spine. MBT should be used as a tool to help treat sciatic pain. If pain in your lower back or leg persists, you should see your doctor to eliminate more serious conditions, such as infection, tumour, fracture, inflammation, osteoporosis and rheumatoid arthritis.

The pain that some people experience, especially in the early days of using MBT, may be the natural result of a new exercise programme since you are using muscles that haven’t been used when walking in conventional shoes. It is known as delayed onset muscle soreness (DOMS). It normally disappears after using MBT for five days.