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FAQ
Account Registration & Password Retrieval
Do I need to register in order to make a purchase?
Yes, you need to register as a user in order to proceed payment for your purchase
How do I register as member
Click on the top right corner and you will be directed to registration form. Fill in your personal information and click register.
I have forgotten my password, what can I do?
At the user log in page, please click on the forget password, key in email address. You will receive a link to ask you click on and re-enter your password.
How To Shop
Can I amend my order?
For all orders, we are only able to amend the billing/shipping address. You can’t amend the size/colour of the item(s); remove or add item(s); or change the payment mode.
Can I cancel my order?
Once your order has been placed successfully, you will not be able to cancel it.
My order was unsuccessful, what should I do?
If your order was not successfully placed, please check that the correct address, postal code and authentication code (if applicable) were used.
My Account
What are the benefits of creating an account?
By creating an account, you will be able to:
1. Receive a 10% off when you sign up with us for the first time
2. Checkout faster by saving your address in your Address Book
3. View your order status and history under My Orders
4. Save your favourite items in your Wishlist
5. Receive the latest news on Promotions, New Arrivals and Online Exclusives
How do I create an account?
Head on over to the Sign Up page and fill in your particulars under Create An Account.
How do I sign in to my account?
Enter your email address and password into the Log In field.
How can I edit/update my account details?
Sign in to your account, head to My Account. You can then edit/update your particulars.
How can I edit/update my billing and shipping addresses?
Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.
Order Enquiry
How do I know if my order was received?
You will your order summary via email, which it will contact your order number and details of the items purchased. Please note that this is only to acknowledge your order has been received by us. You will receive another email with tracking information once your order has been dispatch. Alternatively, you may login to your user account and check your history in My Account.
Can I buy without registering?
No, you are required to register as a user before you can proceed to check out.
Can I Change My Order After It Has Been Processed?
If your order has not been processed, we can cancel the order upon your request. Once the order has been processed, we are sorry that we unable to cancel your order. For further enquiry, please write to us using the contact form.
Delivery and Shipping
What is your shipping policy?
All orders are delivered by our assigned carrier and will require a signature upon delivery. At the time of delivery, you are required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.
What if I am not at home to receive the shipment?
If you are not at home to receive your shipment, please log in to your user account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.
Do you offer any special packaging?
We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.
Can my order be sent to multiple addresses?
We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.
How do I track my order?
Please log in to your user account or the carrier website to track the status of your shipment.
Do you offer international shipping?
We are unable to ship to any international address at this moment.
Can I change my delivery address?
If your order has not been shipped, we may attempt to change it for you. If the order has been shipped, it will be returned to our warehouse if it is not received. Shall you would like the order to re-send again, please write in to us via contact form.
Note: Cost of re-arranging the item will be bear by customer.
Shipping & Tracking
How can I track my order status?
Once you’ve signed into your account, you can view your order status in My Orders under My Account. Your order status is reflected next to your order number.
If you opt for guest checkout, you will not be able to view your order status.
For further assistance, please contact us at customecare@gigasport.com.my.
How to make payment?
What payment options do you offer?
We currently accept payment made via credit card only. Other payment options such as online banking and e-wallets will be available soon.
Do you accept cash on delivery (COD)?
We do not have cash on delivery service.
Returns & Exchange
I have received an incorrect/missing/defective item in my order. What should I do now?
If you have received an incorrect/ missing / defective product, please email our customer service advisors at sg.support@starthreesixty.com and let the representative know the details of your order. They are available Monday through Friday from 9am to 6pm. They will then assist you further.
Returns & Exchange Policy
What is your Return & Exchange Policy?
Regular-priced items purchased from starthreesixty.com/my are exchangeable within 7 days of item/s received. Please show order receipt, items in original condition, unworn, unwashed and any related accessories or instruction booklets included. To find out more about our return exchange policy, you can proceed to https://www.starthreesixty.com/my/returns-refund
What should I do if I have received my item is damaged?
All returned item(s) will be inspected by our quality assurance unit. If the defective item(s) is / are deemed as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
How long does it take for me to receive my new exchange order?
All exchange orders sent back to us via courier will only be processed once we have received the item(s) in our Warehouse, and we will inspect the returned items to make sure it complies to our returns and exchange policy. Your new exchange order will then be processed and you may expect to receive your new exchange order via email notification. Please refer the below delivery lead times to receive your new exchange order.
When will I receive my refund once I have returned an item?
We process your refund as soon as we received your request. Depending on the financial institution processing the credit, we are unable to determine the exact days on the completion of refund that will reflect in the statement. Usually, it will take up to 14 business days. If you have not received the refund within 21 days, please contact our customer service team to assist you on the status.
Customer Service