Do I need to register in order to make a purchase?
Yes, you need to register as a user in order to proceed payment for your purchase
How do I register as member
I have forgotten my password, what can I do?
At the user log in page, please click on the forget password, key in email address. You will receive a link to ask you click on and re-enter your password.
Can I amend my order?
For all orders, we are only able to amend the billing/shipping address. You can’t amend the size/colour of the item(s); remove or add item(s); or change the payment mode.
Can I cancel my order?
Once your order has been placed successfully, you will not be able to cancel it.
My order was unsuccessful, what should I do?
If your order was not successfully placed, please check that the correct address, postal code and authentication code (if applicable) were used.
What are the benefits of creating an account?
By creating an account, you will be able to:
1. Receive a 10% off when you sign up with us for the first time
2. Checkout faster by saving your address in your Address Book
3. View your order status and history under My Orders
4. Save your favourite items in your Wishlist
5. Receive the latest news on Promotions, New Arrivals and Online Exclusives
How do I create an account?
Head on over to the Sign Up page and fill in your particulars under Create An Account.
How do I sign in to my account?
Enter your email address and password into the Log In field.
How can I edit/update my account details?
Sign in to your account, head to My Account. You can then edit/update your particulars.
How can I edit/update my billing and shipping addresses?
Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.
How do I know if my order was received?
You will your order summary via email, which it will contact your order number and details of the items purchased. Please note that this is only to acknowledge your order has been received by us. You will receive another email with tracking information once your order has been dispatch. Alternatively, you may login to your user account and check your history in My Account.
Can I buy without registering?
No, you are required to register as a user before you can proceed to check out.
Can I Change My Order After It Has Been Processed?
What is your shipping policy?
All orders are delivered by our assigned carrier and will require a signature upon delivery. At the time of delivery, you are required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.
What if I am not at home to receive the shipment?
If you are not at home to receive your shipment, please log in to your user account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.
Do you offer any special packaging?
We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.
Can my order be sent to multiple addresses?
We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.
How do I track my order?
Please log in to your user account or the carrier website to track the status of your shipment.
Do you offer international shipping?
We are unable to ship to any international address at this moment.
Can I change my delivery address?
How can I track my order status?
Once you’ve signed into your account, you can view your order status in My Orders under My Account. Your order status is reflected next to your order number.
If you opt for guest checkout, you will not be able to view your order status.
For further assistance, please contact us at firstname.lastname@example.org.
What payment options do you offer?
We currently accept payment made via credit card only. Other payment options such as online banking and e-wallets will be available soon.
Do you accept cash on delivery (COD)?
We do not have cash on delivery service.
I have received an incorrect/missing/defective item in my order. What should I do now?
If you have received an incorrect/ missing / defective product, please email our customer service advisors at email@example.com and let the representative know the details of your order. They are available Monday through Friday from 9am to 6pm. They will then assist you further.
What is your Return & Exchange Policy?
What should I do if I have received my item is damaged?
How long does it take for me to receive my new exchange order?
All exchange orders sent back to us via courier will only be processed once we have received the item(s) in our Warehouse, and we will inspect the returned items to make sure it complies to our returns and exchange policy. Your new exchange order will then be processed and you may expect to receive your new exchange order via email notification. Please refer the below delivery lead times to receive your new exchange order.
When will I receive my refund once I have returned an item?
Are there any functional differences between different MBT models?
MBT technology is in the design of the sole. The benefits are the same for all models. The upper part is what varies, allowing a variety of uses to suit everybody, whether at work or at play.
What is the MBT sensor in the sole?
The sole of MBT footwear is curved. The soft MBT Sensor in the heel lessens the impact on the joints and the skeletal system. The curve decreases flexion, creating a different motion on standing and walking, unlike what you see in conventional shoes.
How can MBT justify it's prices?
MBT is physiological footwear: it does a lot more than conventional shoes. It is specifically designed to strengthen your body, help to prevent injury and in recovery or rehabilitation after injury. More than 15 years of research have gone into the MBT of today, which allows your body to adopt the ideal posture when you walk or stand and produces an improved quality of life.
How do I take care of my MBT products?
To keep your MBT footwear in good condition you should:
- Clean them when they get dirty. Don’t let dirt dry on.
- Never wash them in the washing machine.
- Avoid contact with oils, acids and corrosive liquids.
- If your MBT footwear gets wet, dry them before putting them away or wearing them again.
How can MBT help me?
MBT aims to help people all round the world to lead a healthier life. Walking in MBT everyday increases muscular activity, not only in your feet but throughout the body. MBT strengthens the principal muscles of the legs, feet and back. The result: you will be physically stronger just from using MBT in your everyday life. The result: you will be physically stronger just from using MBT in your everyday life.
Can MBT help with pain?
The concept of MBT is based on is accepted by biomechanics institutions round the world and medical specialists who recommend its use for muscular-skeletal problems such as:
- Back, hip, leg and foot problems.
- Injuries to joints, ligaments, muscles and tendons.
If MBT is used as a secondary treatment, its use should be supervised by a qualified medical professional.
What differences will I see wearing MBT?
The most important thing is that you will feel different. Just from standing and walking in your MBTs: muscular activity will increase; your circulation and posture will improve. Plus, your legs and hips will be getting stronger and the impact on the joints in your back, knees and hips will decrease.
I have arthritis in my big toe. Would MBT help?
MBT dynamically changes impact through the foot, ensuring that your weight is evenly distributed across your foot from the moment your heel strikes the ground until your foot leaves the ground. It’s as if you were walking barefoot on a natural surface. Conventional shoes concentrate the impact in your heel and raise it across the foot, ending with the big toe leaving the ground, which causes a lot of pain for people with arthritis (a condition also knows as hallux rigidus or bunions).
Will MBT cure my sciatica?
Sciatica, or pain which radiates down the back of the leg, is generally a symptom of a back problem. Intense back pain generally affects people’s quality of life, although most people get better within 6 - 12 weeks. Activity helps to eliminate symptoms earlier, reduces chronic incapacity and reduces time in treatment. MBT also affects the angle of the trunk relative to the pelvis. MBT causes the lumbar spine to adopt the ideal position to take the load through the pelvis and the hips. MBT also helps to strengthen the lumbosacral musculature and recovery of the lower part of the spine. MBT should be used as a tool to help treat sciatic pain. If pain in your lower back or leg persists, you should see your doctor to eliminate more serious conditions, such as infection, tumour, fracture, inflammation, osteoporosis and rheumatoid arthritis.
Why does my leg muscle hurts after wearing MBT?
The pain that some people experience, especially in the early days of using MBT, may be the natural result of a new exercise programme since you are using muscles that haven’t been used when walking in conventional shoes. It is known as delayed onset muscle soreness (DOMS). It normally disappears after using MBT for five days.